I never realised

I have just arranged for those pulleys to be couriered from Sydney to Melbourne, and the price range is phenomenal when you get quotes.

One company had quoted online for about $40 (but I couldn’t find their website again – forgot just what Google search I’d used, dang it!)

I then got another online quote (was around $60) through a company that uses one of the main courier/freight companies.  Thought I’d just check with that freight/courier company directly how much they’d charge, and the quote came back at almost 3x the price. ($158)

Rather bemused, I didn’t proceed, and did some more online checks, and again got figures much closer to the $60.  So I rang up again, and with exactly the same details, they then quoted $170.

What sort of rip-off bull is the courier industry running?

I did challenge them on the price – they had no answer why they cannot quote the same amount twice in a row, and their answer about the cost difference ($59 vs $170) is because I am not a regular customer.

Seriously?  How about any other industry that treated their customers the same way?  Go into McDonalds and a regular pays $5 for a Big Mac, and a non-regular is expected to pay $15?  How about Australia Post – post a letter regularly and it is $0.50, but if it is once in a blue moon, $1.50?

I can understand some variance for customer loyalty, and regular purchasers of a service, but to sting a non-regular for so much seems criminal – the price obviously has no reflection on the actual cost to conduct that business.  The distance is the same, the parcel is the same size and weight, fuel is the same, driver time is the same.  Sure, give regulars a discount, but charging a non regular 3 times the price is like saying “sure, we will deliver your parcel, but we are not interested in you, or your business.  If you want to send it anyway, here’s some bullsh*t price you can either accept or not, either way, we don’t care about you”.

So thanks.  I’ll remember that next time I am looking to do business, or establishing a long-term business relationship in the future.

Where there be couriers?

I’m still waiting for my welder to arrive.

It was sent to my home address on Monday (unfortunately no one was home that day), so I rang the courier to get it rebooked for delivery.

TNT (unlike a number of other companies) don’t redelivery the next day – they make you wait 48 hours.  Bummer – ok, booked for Wednesday.

Wednesday comes and goes, and still no delivery. (Including a couple of phone calls by me to find out what is going on).  Apparently (I was told at 3) it is “on the truck and should arrive by 5, but if it isn’t, you’ll get a call”  Except it doesn’t, and I didn’t.  At lunchtime it was actually logged as “not delivering because we are too busy” (or words to that effect).

So Thursday comes: no phone call, no parcel.  I check their website, and it has the parcel scheduled as “left on dock”  Oh good.

Yet another phone call (number 4 now) to find out what “left on dock” means, and to see if it can’t be changed to something more useful like “on it’s way”

Phone call number 5 (they rang me), and it sounds like we are finally getting somewhere.

Sometimes ordering online really has knobs on it.

Not as frustrating as another I heard recently, where the parcel was tracked right across the Nullabour only to have it disappear off the TNT system then.   Sometimes it is better not knowing when something is ‘meant’ to be coming, and simply have it arrive when it does.

Consignment No: XXXXXXXXXXX
Status Date Time Depot
Electronically Lodged 19/09/2008 18:05 Campbellfield (Melb)
Received in Depot 19/09/2008 18:34 Campbellfield (Melb)
Paperwork Printed at Depot 22/09/2008 05:12 Hallam (Melb)
OBFD Outside Hire 22/09/2008 09:47 Hallam (Melb)
Frt not available at Dlvry 22/09/2008 16:00 Hallam (Melb)
Undelivered frt returned 22/09/2008 18:21 Hallam (Melb)
Held for Enquiry 23/09/2008 07:14 Hallam (Melb)
Ready for Re-Delivery 23/09/2008 07:48 Hallam (Melb)
Ready for Re-Delivery 23/09/2008 11:02 Hallam (Melb)
OBFD Outside Hire 24/09/2008 11:16 Hallam (Melb)
Not dlvr due time constraints 24/09/2008 12:00 Hallam (Melb)
Undelivered frt returned 24/09/2008 17:42 Hallam (Melb)
Ready for Re-Delivery 24/09/2008 17:43 Hallam (Melb)
Left On Dock 25/09/2008 12:22 Hallam (Melb)
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