Where there be couriers?

I’m still waiting for my welder to arrive.

It was sent to my home address on Monday (unfortunately no one was home that day), so I rang the courier to get it rebooked for delivery.

TNT (unlike a number of other companies) don’t redelivery the next day – they make you wait 48 hours.  Bummer – ok, booked for Wednesday.

Wednesday comes and goes, and still no delivery. (Including a couple of phone calls by me to find out what is going on).  Apparently (I was told at 3) it is “on the truck and should arrive by 5, but if it isn’t, you’ll get a call”  Except it doesn’t, and I didn’t.  At lunchtime it was actually logged as “not delivering because we are too busy” (or words to that effect).

So Thursday comes: no phone call, no parcel.  I check their website, and it has the parcel scheduled as “left on dock”  Oh good.

Yet another phone call (number 4 now) to find out what “left on dock” means, and to see if it can’t be changed to something more useful like “on it’s way”

Phone call number 5 (they rang me), and it sounds like we are finally getting somewhere.

Sometimes ordering online really has knobs on it.

Not as frustrating as another I heard recently, where the parcel was tracked right across the Nullabour only to have it disappear off the TNT system then.   Sometimes it is better not knowing when something is ‘meant’ to be coming, and simply have it arrive when it does.

Consignment No: XXXXXXXXXXX
Status Date Time Depot
Electronically Lodged 19/09/2008 18:05 Campbellfield (Melb)
Received in Depot 19/09/2008 18:34 Campbellfield (Melb)
Paperwork Printed at Depot 22/09/2008 05:12 Hallam (Melb)
OBFD Outside Hire 22/09/2008 09:47 Hallam (Melb)
Frt not available at Dlvry 22/09/2008 16:00 Hallam (Melb)
Undelivered frt returned 22/09/2008 18:21 Hallam (Melb)
Held for Enquiry 23/09/2008 07:14 Hallam (Melb)
Ready for Re-Delivery 23/09/2008 07:48 Hallam (Melb)
Ready for Re-Delivery 23/09/2008 11:02 Hallam (Melb)
OBFD Outside Hire 24/09/2008 11:16 Hallam (Melb)
Not dlvr due time constraints 24/09/2008 12:00 Hallam (Melb)
Undelivered frt returned 24/09/2008 17:42 Hallam (Melb)
Ready for Re-Delivery 24/09/2008 17:43 Hallam (Melb)
Left On Dock 25/09/2008 12:22 Hallam (Melb)

Episode 39 GMC Unlimited Rebate Planer

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